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Shipping & returns

SHIPPING (except for vehicles)

Belgium: the shipping costs are € 3.95 per order, via B post shipping tool you can choose delivery @Home or @Work, pick up at Bpost point or pick up in parcel machine.

FREE SHIPPING TO BELGIUM, THE NETHERLANDS, LUXEMBOURG AND GERMANY (orders above 100 euros), shipments with Bpost.

Orders placed on working days before 2 pm will be shipped within 2 working days. This means that you will often receive your order within 24 to 48 hours. Orders placed over the weekend will be shipped on Tuesday. For sending your order under 100 euros we ask for a contribution of 3.95 euros within Belgium and a contribution of 7.95 euros for the Netherlands, Luxembourg and Germany.

International orders
United Scooters ships to all European countries
If the country of your choice is not available at check-out in the shop; please let us know by e-mail and we will add it (where possible) as soon as possible.
Shipping costs other countries

Belgium : the shipping costs are €3.95 per order.
Orders from €100.00 are shipped for free.

The Netherlands, Luxembourg and Germany: the shipping costs are €7.95 per order.
Orders from €100.00 are shipped for free.

France: the shipping costs are €12.95 per order.
Italy, Spain, Sweden, Denmark, Finland, Poland, Portugal, Greece, Ireland, Czech Republic and Hungary: the shipping costs are €19.95 per order.
Norway and Austria: the shipping costs are €29.95 per order.

 

RETURNS

If the product sent is not quite as you expected, please contact us first via email [email protected] - within 24 hours hours after receiving the product . Mention in your email the reason why you want to return the product and do not forget to mention the order number. Just to be sure, check our return conditions below, so that you certainly meet them. If you agree to the return and after receipt of your return, we will refund the full amount within 72 hours.

Return address:

United Scooters
Starsale BV
P.J. 11 Denayer Street
1500 Halle
Belgium

You have 14 days after delivery to return the item. The item must be returned in the same, undamaged condition as you received it from us. This means complete and unused (including price tag / label and any associated accessories) and in closed and undamaged packaging. Will not be taken back under any circumstances:

used, soiled, damaged or incomplete items
items with the label removed
articles containing fragrances of perfumes or other
items that are tailor-made for the customer
items that cannot be returned due to their nature

Returning your purchase is done at your own risk and expense.

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